AW25 Support
AW25 is the softball pitching app from Allie Walljasper Softball. If something isn’t working or you have a question, email us and we’ll help.
Email: support@aw25.app
Please write from the email address on your AW25 account and tell us the athlete’s first name, so we can find the right profile.
Membership and billing
How do I cancel or change my membership?
Memberships are billed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose AW25. You can cancel, or switch to a plan that covers more or fewer athletes. If you cancel, you keep access until the end of the period you’ve paid for.
How do I get a refund?
Apple handles refunds. Request one at reportaproblem.apple.com.
I subscribed, but the app still asks me to subscribe.
On the subscribe screen, tap Restore Purchases, and check that you’re signed in to the same Apple Account you bought with. If an athlete uses their own phone, the membership is on the parent’s account: make sure that athlete is one of the athletes your plan covers.
Accounts and athletes
How do I delete my account?
In the app, go to Profile, then Delete account. This permanently deletes the account and its athlete profiles, results, videos and recruiting information. It doesn’t cancel an Apple subscription, so cancel that first. If you can’t get into the app, email us from the account’s address and we’ll delete it for you.
I forgot my password.
Email us from the address on your account and we’ll help you get back in.
How does a parent connect to a teen’s account?
An athlete aged 13 to 17 with their own account opens Profile, taps Link a parent, and shares the code with their parent. The parent enters that code in the AW25 app on their own account. A teen needs a linked parent before uploading videos or claiming a prize.
The athlete’s birthday or division is wrong.
You can change the division on the athlete’s profile. To correct a birthday, email us.
Competitions
When do BODs open and close?
Each weekly BOD opens Sunday at 11:59 PM Eastern Time and closes the following Sunday at 11:59 PM Eastern Time. The app shows the exact times. See the Competition Rules.
Why isn’t my score on the leaderboard yet?
Only scores verified by staff are shown. Results are reviewed after each weekly deadline, and standings stay provisional until staff mark them final.
My result was rejected.
The app shows the reason. If you think it’s a mistake, email us soon: attempt videos are deleted 14 days after the month’s results are final.
Lessons, recruiting and camps
I booked a lesson but don’t see it in the app.
Lessons are booked through Acuity Scheduling. Bookings made outside the app, or with a different email, may need staff to connect them to your athlete. Email us with the date and time.
How do I stop sharing a recruiting profile?
In the Recruit tab, open your share links and turn the link off. It stops working immediately. You can also unpublish the profile.
A camp listing is wrong or out of date.
If the sign-up link is the problem, use “Report a problem with the signup link” on the listing. For anything else, email us with the camp’s name.
Privacy requests
To ask what information we hold, to correct or delete it, or to ask a question about a child’s information, email support@aw25.app. Our Privacy Policy explains what the app collects.
AW25 is operated by Walljasper Athletics LLC, doing business as Allie Walljasper Softball.